Some More Great Features of Talkswitch
greeting messages can answer calls and offer callers a range of options
for directing their calls. Calls can be directed to individual
extensions, extension ring groups ("Press 1 for sales."), announcements ("Press 2 for business hours"), other auto attendants, voicemail, other locations or a dial-by-name directory.
Auto attendants are easy to set up, with simple menu-driven options in the TalkSwitch Management Software. Greeting messages can be recorded at an extension, or professionally recorded and downloaded. There are 9 auto attendants for different incoming lines, scheduled modes, or multi-level greetings. This flexibility supports applications with multi-tenant set-ups, separate departmental greetings, multiple languages and automated responses to frequently requested information such as business hours or location.
Auto attendants can answer incoming calls immediately; or answer only after a time out on no answer at extensions. Answering calls with auto attendants improves productivity, allows calls to be answered at any time, and presents a highly professional image.
Auto Fax Detection
Incoming facsimile calls can be detected when answered at an Auto Attendant, and automatically forwarded to a fax machine.
Each extension can be set up with a series of up to three alternative forwarding options. Separate call cascade sequences can be defined for no answer, busy and do not disturb at the extension.
Calls can be placed on hold by an extension. Callers on hold will hear a periodic tone or music on hold.
Callers are asked to identify themselves before a call is connected when Call Screening is enabled on an extension. The caller's identity is relayed to the extension, which has the option to accept or reject the call.
Calls can be transferred to another extension.
The identity of a caller is displayed on incoming calls and calls between extensions.
Requires caller identity service from the service provider for incoming calls and telephone set equipped for Caller Display.
Caller Identity Routing
Incoming calls can be routed based on their caller identity information
Requires caller identity service from the service provider.
Conference Call / 3-Way Calling
Three parties can talk together. Conference calls can include extensions, telephone lines and VoIP trunks.
TalkSwitch supports a select range of SIP-based IP phones, and provides automatic configuration of these IP phones. The TalkSwitch range of IP phones provides full feature integration with the TalkSwitch system, including automatic discovery and configuration for easy installation.
Line Hunt Groups
Telephone lines and VoIP trunks are assigned to Hunt Groups. Extensions access telephone lines and VoIP trunks by dialling their Hunt Group access code. Grouping telephone lines and VoIP trunks in to separate groups provides control over how calls are routed to different networks or service providers. The order in which telephone lines are selected can be set to either linear or circular. TalkSwitch supports up to 9 Hunt Groups.
TalkSwitch provides two time-of-day and day-of-week scheduling modes, plus a holiday mode, for separate call handling.
TalkSwitch supports SIP-based VoIP networking between TalkSwitch systems. A SIP Registrar/Proxy is activated on one TalkSwitch site, and all other TalkSwitch units register with that site to form a private VoIP network over the Internet for free calling between offices.
Requires broadband Internet access and the TalkSwitch VoIP option. A fixed IP address is recommended for the registrar site.
Music on Hold
Calls on hold or queued can listen to a hold tone, music and corporate messages. Music can be supplied from an external source or downloaded.
Remote Extensions are off-premise fixed-line or mobile telephones, programmed as virtual extensions for outgoing calls. Each Remote Extension is assigned an extension number and a voicemail box.
Calls to an extension Ring Group will ring all extensions in the group. Calls to Ring Groups can be identified by a distinctive ring pattern* and Caller Display information. Ring Groups support teamwork by distributing calls within a group (for example, sales or support).
*May not apply to some IP phones
Frequently dialled telephone numbers can programmed into the system. Extensions can dial an abbreviated code to a speed-dial list, instead of dialling the full telephone number. Speed Dial - Name Tagging
Caller identity names can be assigned to incoming calls when their caller identity number matches entries in the speed-dial directory.
TalkSwitch has a built-in voicemail system. Each local and remote extension has voicemail. There are also 10 general mailboxes for departments, general enquiries, announcements, etc. Each extension's voicemail is password protected, and can be accessed remotely from the office. Voicemails can be managed with a full set of commands (play, delete, skip, etc.).
Voicemail to E-mail
A voicemail message can be forwarded to e-mail as a ".wav" file attachment. Voicemail messages can be deleted from e-mail.
TalkSwitch requires access to a POP3 mail server for voicemail to email.
VoIP Service Providers
TalkSwitch has a built-in user agent that can register for multi-line SIP-trunk service with select VoIP Internet Telephony Service Providers. Requires broadband Internet access, an account with a VoIP services provider and TalkSwitch VoIP option.
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