Terms and Conditions

Telcat & DIY Phone Systems  (part of Advance Networks Limited)

 

Guarantee / Terms and Conditions



12 Months Guarantee

All our products have a minimum 12-MONTH full guarantee from date of purchase.

All the products we supply are brand new unless specified.

You must notify us within 48 hours on receipt if goods have been damaged in transit.

The guarantee does not cover wear & tear, accidental or wilful damage.

 

Returns/What to do if your product develops a fault

In the unlikely event of a fault occurring within the guarantee period contact us info@telcat.co.uk or call 0116 2774482 lines open 9am - 5pm Monday to Friday and messages can be left out of office hours.

Please note we will not accept any returns unless authorised with a member of staff and you MUST have a valid returns number, we do not accept any returned items without an RA (Returns Authorisation number), this will be given when you call Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited . Returns when authorised are at the cost of the individual and maybe subject to surcharge. Please ensure you are ordering the correct items, as Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited can not be responsible for incorrect items being ordered. When ever the wrong goods are ordered Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited will not be held responsible for incorrect ordering, please take care when placing an order, we are only a telephone call away for advice.
In the case of warranted goods a valid Invoice must be produced at all times. We cannot accept any goods for repair or replacement without a valid
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited which you receive when ordering your goods. The repair or replacement of goods will be at the discretion of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited we are here to help please feel free to call.

Please ensure all returned goods are adequately insured (to the value of the goods). Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.

A copy of the purchase invoice (receipt) must accompany any returned product.

You can send your faulty product back to the following address:

Returns Department (order number here)
  Telcat(Advance Networks Limited)

43 Cork Lane


 

Glen Parva

Leicester

LE2 9JS.

 

If possible, please write your order/invoice number clearly on the back of the package.

Your statutory rights are not affected

 

Complaints

Our on-line sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements. We always welcome constructive criticism by post, telephone or fax. We will endeavour to respond to any complaints within 24 hours.


Terms and Conditions

Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited and its affiliates provide their services to you subject to the following conditions. If you visit or shop Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited  you accept these conditions. Please read them carefully. In addition, when you use any current or future Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited service or visit or purchase from any business affiliated with Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited whether or not included in the Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY:
Please review our Privacy Notice, which also governs your visit to
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited to understand our practices.



ELECTRONIC COMMUNICATIONS:
When you visit
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited and protected by international copyright laws. All software used on this site is the property of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited or its software suppliers and protected by international copyright laws.


LICENSE AND SITE ACCESS:
 
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited . This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited name or trademarks without the express written consent of Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited. Any unauthorized use terminates the permission or license granted by Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks


RISK OF LOSS:
All items purchased from
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery by the carrier.

PRODUCT DESCRIPTIONS:
 
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited and its affiliates attempt to be as accurate as possible. However, Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited itself is not as described, your sole remedy is to return it in unused condition. Please note that colours may vary with some of our products displayed on our website and we do not accept returns for colour variations, unless specific colours are specified on your purchase order.

OTHER BUSINESSES:
Parties other than
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:
THIS
SITE IS PROVIDED BY Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited ON AN "AS IS" AND "AS AVAILABLE" BASIS. Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited AKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE
FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN
STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW:
 
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited or its affiliates.

DISPUTES:
Any dispute relating in any way to your visit to
Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited or to products you purchase through Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited’s intellectual property rights, Telcat.co.uk & diyphonesystems.co.uk  T/A Advance Networks Limited may seek injunctive or other appropriate relief in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

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